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DeMo@1: Banks happy as digital activity picks up
Rediff.com

DeMo@1: Banks happy as digital activity picks up

While digitisation and automation have made internal processes more efficient, front-end products are being enhanced digitally through robotics, artificial intelligence and botchats. Illustration: Uttam Ghosh/Rediff.com Digital initiatives by banks accelerated in the past year after demonetisation. This was driven by the cash crunch and a government push, resulting in more awareness and adoption of digital products.   “Awareness levels have increased manifold. Now, if we offer the ... Rediff.com, 1 week ago
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