Girish Mathrubootham & Shan Krishnasamy Girish Matrubootham doesn't mince words. Hailing from the southern state of India, Chennai, Girish has went on to build a flourishing business in Freshdesk. An online customer support and helpdesk solution, ... Yourstory.in, 1 month ago
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The following guest post is by Girish Mathrubootham, founder and CEO of Freshdesk, a leading SaaS-based customer support software. Girish Mathrubootham So, this elderly and exhausted woman calls in to a tech support line. She goes on and on about ...Forbes.com, 2 months ago Dumb Customer Questions Are They Your Fault Las Vegas Herald, 2 months ago
Think about your last online or over-the-phone customer service experience. You're probably cringing. The scripted chat messages, fruitless attempts to circumvent the dreaded "Press 3 to connect to Billing" phone tree system. This traditional ...CIO Magazine, 1 week ago
The shift to the cloud is gathering momentum. Forrester Research says cloud computing in the form of Software-as-a-Service (SaaS) grew by over 20% last year which was even higher than the figure for mobile computing with companies in emerging ...Yourstory.in, 1 week ago
Walnut Creek, Calif.-based customer management software provider Freshdesk said it increased its user base fivefold in 2013 and named Dilawar Syed to head sales, marketing and partnership efforts for North America. Syed was formerly head of ...India-West, 2 weeks ago Freshdesk Sees Strong Momentum; Ramps up U.S. Operations PRWeb, 1 month ago
Despite having a considerably large workforce of software professionals, Chennai is not quite on the map when it comes to hacking culture. At best, hacking in Chennai is at a fledgling state with most hackathons happening within engineering ...The Hindu, 3 weeks ago
Behavioural science offers insight how customer experience can be improved Interview with Prof. Nick Chater
Podcast: Play in new window | Download Today's interview is with Nick Chater, who is Professor of Behavioural Science, Warwick Business School and co-founder of the research consultancy Decision Technology . Nick joins me today to talk about ...CallCentreHelper, 3 weeks ago
Ten years ago, IT jobs used to be the most coveted. The industry is now mired in a sea of inefficient managers and hierarchies, and pointless work, says Girish Mathrubootham, CEO, Freshdesk and ex-Zoho VP of Product Management. This succinctly states the ...Trak.in, 3 weeks ago
Gone are the days when the image of an IT engineer was the Dilton Doiley of Archies, super smart, geeky, developer who could build just about anything on a computer. Now the industry is bursting at the seams with managers moving files instead of ...Yourstory.in, 3 weeks ago
The New Gamified IT Service Desk Will Enable Businesses Deliver Awesome Support to Employees Walnut, CA (PRWEB) January 21, 2014 Freshdesk Inc., a leading provider of customer support software, today announced its entry into the IT Service Desk ...Virtual Strategy Magazine, 1 month ago Freshdesk Targets Small Businesses With New IT Service Desk In The Cloud TechCrunch, 1 month ago
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