By TMCnet Special Guest Salil Godika , Chief Strategy & Marketing Officer and Industry Group Head New technologies have transformed the CMO role over the past several years. As a CMO, Ive experienced the change first hand. Our basic goal ... TMC Net, 3 weeks ago
By Casey Houser Contributing Writer This week's news regarding contact center analytics featured a guest posting to the TMC site that focused on the need for predictive analytics and big data analytics for reaching world-class status. It is now ...TMC Net, 2 weeks ago
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