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The rot inside Air India
Rediff.com

The rot inside Air India

Enormous debt isn't the only thing afflicting Air India.Its work culture is an equal culprit in its downfall, discovers Manavi Kapur. IMAGE: Air India has the poorest and most outdated customer experiences. Photograph: Shailesh Andrade/Reuters Though the international airport at New Delhi is always bustling with passengers, early mornings are a particularly busy time. Amid the frenzied activity is a slow-moving row of check-in desks that belong to Air India. A member of the prestigious Star ... Rediff.com, 1 month ago
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